Frequently asked questions
FAQ
How do I return an item?
Products can be easily returned within 30 days.
What should I do if I have not received the correct package?
Please contact us within 14 days with your order number and photos of the defective or incorrect item. We will resolve the issue as quickly as possible.
When will I receive my refund?
Refunds will be processed to the original payment method within 7-10 business days after we receive the return or cancellation request.
Can I change my shipping address after placing an order?
The shipping address cannot be changed after the order has been processed or shipped.
Do I have to pay import duties or taxes?
Yes, depending on the destination country, import duties, taxes or customs fees may apply. These costs are not covered by us and are the responsibility of the customer.
If you have any further questions, please feel free to contact us via our contact page!